How do I return an item?
Returns, Exchanges and Refunds
Cancelation: You can cancel your order at any time prior to shipping at no cost. Once the order is shipped it cannot be cancelled, it will have to be returned by our return policy. Damages and defects: While it rarely happens, sometimes items may get damaged in shipping. Although we do our best to inspect every item before shipping, we may have missed a product defect. If this happens, please contact us within 48 hours of receiving your parcel so we can rectify the matter. We may also ask you to ship back the damaged/defective product(s) at our expense and may ask you to provide proof of the damaged or defective product (via e-mail photo attachments). Keep the original shipment box and packaging materials. Note that in cases where there is not enough time for us to re-order/re-send your items in time for your event date, a refund will be given for the damaged items.
Returns: Most items can be returned for exchange or refund within 15 days (once the customer has received the order). All shipping costs are non-refundable. Items must be returned in their original packaging, unopened and in sellable condition. Customers will be responsible for the shipping costs associated with sending the item(s) back to us. Products that are lost or damaged during shipping back to us will not be refunded. A re-stocking fee of 5% will apply to the product(s) being returned with a minimum re-stocking fee of $3.00.
Following items are final sale and cannot be returned for exchange or refund:
-All final sale items
-All custom printed wedding invitations and RSVPs
-All items that have been opened or taken out of their original packaging (including plastic wrap)
How to return the product: Please e-mail or call us and let us know your order number and what you would like to return and we will provide you with a return authorization number and return instructions. When we receive the returned item(s), we will process your return electronically within a 1-2 day period. Items without an R/A number will NOT be refunded. Products that are lost or damaged during shipping back to us will not be refunded. We will issue a credit within 1-2 business days when you have cancelled an order, made changes to your order or sent your order back to us for a refund. However, the credit may take several additional days to show up on your account depending on your credit card institution and their credit policies.
You can also contact customer service for more information on returning an item.